Frequently Asked Questions

Everything you need to know about your Adultshop AU experience.

How is my order packaged for delivery?

We prioritize your privacy. All orders are shipped in plain, discreet packaging with no mention of 'Adultshop AU' or the contents on the exterior of the box or satchel.

What are your shipping rates within Australia?

We offer flat-rate standard shipping across Australia, with free shipping available on orders over $100. Express post options are also available at checkout for faster delivery.

What is your return policy for intimate apparel?

Due to health and hygiene regulations, we cannot accept returns on lingerie, hosiery, or intimate toys once the packaging has been opened or the item has been worn, unless the product is faulty.

How do I know which size to choose?

Each product page features a detailed size guide. Since sizing can vary between different fashion brands, we recommend measuring yourself and comparing it to our specific charts for the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and interest-free buy-now-pay-later options including Afterpay and ZipPay.

What will show up on my bank statement?

To ensure total discretion, your billing statement will show a neutral merchant name rather than our full store name. Please refer to your order confirmation email for the specific descriptor used.