Returns & Exchanges
At Adultshop AU, we want you to feel confident in your fashion choices, which is why we offer a 30-day return policy for items in their original, unworn condition with tags attached. Please note that for hygiene reasons, certain intimate apparel and hosiery cannot be returned once the packaging has been opened.
Initiate Your Request
Log in to your account or visit our returns portal with your order number and email address to select the fashion items you wish to send back.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all tags are intact and including a copy of your packing slip for faster processing.
Ship to Our Warehouse
Affix the provided return shipping label to your parcel and drop it off at any Australia Post location or designated courier collection point.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or store credit within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing